Call Us Today! 626-330-3882
FAQ2022-02-18T19:32:26-08:00

Frequently Asked Questions

Do we have a MAP policy?2022-12-15T09:10:34-08:00

Some of our items will have a Minimum Advertised Price (MAP) shown on the product page. Our customers will need to follow this price when listing the item for sale. We also have Manufacturer Suggested Retail Price (MSRP) which is a good guideline for pricing.

How do I reset my password?2023-04-25T16:19:19-07:00

If you forgot your password or would like to reset it, click here.

If you still need help with your login, please email support@mjtoysinc.com.

How do I create an account?2023-04-25T16:30:40-07:00

To register for an account please click here.

If you are having issues creating an account, please email support@mjtoysinc.com.

Who do we sell to?2022-12-07T15:09:40-08:00

We supply a mass variety of retail & wholesale businesses. We accept orders from most businesses, as long as they can prove to be one.

How do I place an order?2022-12-07T15:08:43-08:00

Placing order is very easy on our site. Navigate our products and categories around the site, and add them to your shopping cart. Once we receive your order we will contact you with a price quote, after payment arrangements products will be shipped to you.

How do I preorder items?2022-12-07T15:00:48-08:00

To place an order for preorder items navigate to our Preorders page, and add the items you would like to preorder to your quote. Once you submit the quote order you will receive an automated confirmation, but there will be no secondary confirmation from a sales representative. Once the item arrives, you will receive an email with further instruction.

Click here to access the Preorders page.

How can I see new and restocked items?2022-12-07T14:53:56-08:00

For new items you can click on New Arrivals on the main menu.

Click here for new arrivals.

Restocked items will be shown at the top of the All Products page alongside new and preorder products.

Click here to see all products.

How do I report an issue?2023-04-25T16:29:45-07:00

If you have any issues you would like to report, please email support@mjtoysinc.com.

What is the minimum order or MOQ?2022-12-07T14:42:24-08:00

The minimum order is $300.00 USD mix and match.

Do we drop ship?2022-12-07T14:28:00-08:00

We only drop ship wholesale orders of $300.00 or more, with a fee. We do not drop ship for e-tailers that do not hold any of their own stock.

Please inquire more with your sales representative.

Do we have a printed catalog to give out to customers?2022-12-07T14:27:02-08:00

We do not have any printed catalogs, due to constant changes in products. We have up to 100 new products per week, and believe that having our catalog online is a better fit for us.

What is the turnaround time for shipment after an order is placed?2022-12-07T14:26:12-08:00

When orders are placed, our sales department will go over your order and send you a confirmation. Once payment is received, the order will ship within 24-hours.

What if you receive damaged packaging?2022-12-07T14:06:07-08:00

When packages delivered to you are damaged, please have the driver note on the bill of lading that there were X number of damaged packages. Once that is done, please take pictures of the damaged packages, and email them to your sales representative. M & J Toys Inc., will then process a claim with the carrier, once the claim is approved. We will ship out a replacement for the damaged product.

What if you receive the wrong item in your order?2023-04-25T16:36:54-07:00

If you receive the wrong item in your order, please do not reject or send it back to us. Please email salesteam@mjtoysinc.com and we will do our best to help you.

Does M & J Toys Inc. ship internationally?2022-12-07T13:52:03-08:00

We ship worldwide, but for certain products there are policies in place that will make that impossible. Please inquire with your sales representative.

Do we take preorders for future items?2022-12-07T13:50:31-08:00

We do take preorders or reservations on future products, but any cancellation would result in a 20% cancellation fee.

Do we take special orders for products that we don’t normally carry?2022-12-07T13:49:45-08:00

If there is a product that you want, but we don’t carry. We could order it for you if a 30% non-refundable deposit is placed. Special orders must be placed in full-case quantities also. Please email a sales representative or give us a call to place a special order.

What are the sizes of the vehicles?2022-12-07T13:39:28-08:00

Does M & J Toys Inc. offer any discounts?2022-12-07T13:29:58-08:00

We offer discounts based on volume and order frequency. Please speak with a sales representative to get more details.

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