ASD Las Vegas March 19 to 22nd, 2017 at Las Vegas Convention Center Booth Number N1125

Frequently Asked Questions

Orders

Order-Related Q & A

Q: Does M & J Toys Inc. offer any discounts?
A:

We offer discounts based on volume and order frequency. Please speak with your representative to get more details.

Q: What are the sizes of the vehicles?
Q: Do we take special orders for products that we don't normally carry?
A:

If there is a product that you want, but we don't carry. We could order it for you if a 30% non-refundable deposit is placed. Special orders must be placed in full-case quantities also.

Q: Do we take pre-orders for future items?
A:

We do take pre-orders or reservations on future products, but any cancellation would result in a 20% cancellation fee.

Q: Does M & J Toys Inc. ship internationally?
A:

We ship worldwide, but for certain products there are policies in place that will make that impossible. Please inquire with your sales representative.

Q: What if you receive the wrong item in your order?
A:

If you receive the wrong item in your order, please do not reject or send it back to us. Please contact one of our customer service representatives and they will assist you with your issue.

Q: What if you receive damaged packaging?
A:

When packages delivered to you are damaged, please have the driver note on the bill of lading that there were X amount of damaged packages. Once that is done, please take pictures of the damaged packages, and email them to your sales representative. M & J Toys Inc., will then process a claim with the carrier, once the claim is approved. We will ship out a replacement for the damaged product.

Q: What is the turn around time for shipment after an order is placed?
A:

When orders are placed, our sales department will go over your order and send you a confirmation. Once payment is received, the order will ship within 24-hours.

Q: Do we have a printed catalog to give out to customers?
A:

We do not have any printed catalogs, due to constant changes in products. We have up to 100 new products per week, and believe that having our catalog online would be a better fit for us.

Q: Do we drop ship?
A:

We only drop ship wholesale orders of $300.00 or more, with a fee. We do not drop ship for e-tailers that do not hold any of their own stock.

Please inquire more with your sales representative.

Q: What are the minimum orders?
A:

The minimum orders is $300.00 us mix and match

Using MJToysinc.com Site
Q: Why did the website automatically log me off?
A:

We apologize for this inconvenience. For security and performance reasons, after 60 min of inactivity, you will automatically be logged off your account.  Any item that was in your cart will not be lost. 

Q: How can I see new or restock item?
A:

Approved members will be able to navigate all areas of our site. We have saparate pages to help you find New Or Restock Items.

Here are direct links:

Click here for New & Restock Items

 

Q: How do I place an order?
A:

Placing order is very easy on our site, Navigate our products and categories around the site, and add them to your shopping cart, once we receive your order we will contact you with Price quote, after payment arrangements products will be shipped to you .

Q: Who do we sell to?
A:

We supply a mass variety of retail & wholesale businesses. We accept orders from most businesses, as long as they can prove to be one.

Q: How could I create an account?
Q: How do I retrieve my password and user name?
A:

You can easly recover your password by visting "Request New Password Page" here.

"Product Search:"

Company Information

M & J Toys Inc.
16700 Gale Ave
City of Industry, CA 91745

Tel: 626-330-3882
Fax: 626-330-3108

Email: sales@mjtoysinc.com

Business Hours:

M-F 9:00 AM - 5:30 PM

SAT: 9:30 AM - 4:00 PM

Closed On:

Sundays, New Years Day, Independence Day, Thanksgiving Day, and Christmas Day

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